Frequently Asked Questions
Everything you need to know about your TIY beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking link so you can follow your package's journey to your door.
Are TIY products cruelty-free?
Yes, absolutely. We believe in beauty without compromise. All TIY products are 100% cruelty-free and are never tested on animals at any stage of production.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take between 7-14 business days.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer samples with orders?
We love letting you try new things! Most orders include two complimentary samples of our latest skincare or makeup launches, subject to availability.