Returns & Exchanges

At TIY, we want you to love your beauty routine, which is why we offer a 30-day window for returns and exchanges on all products. If you are not completely satisfied with your purchase, simply follow our streamlined process to receive a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the products in their original packaging, ensuring all lids are tightly sealed to prevent leaking during transit.

• 3.
  Print & Attach Label

  Download and print the prepaid shipping label provided by our portal and secure it to the outside of your return package.

• 4.
  Drop Off & Track

  Hand your package to the designated carrier and keep your tracking number; your refund will be processed within 5-7 business days of receipt.